Effective Date: 23 May 2026
At InnovaVital SA, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
- Information We Collect
We may collect and process the following personal information:
• Name and surname
• Billing and delivery address
• Email address
• Telephone number
• Account login details
• Order and purchase history
• Information submitted through contact forms
• Technical information such as IP address, browser type, and device information
• Website usage and analytics data
- How We Collect Information
Your information may be collected when you:
• Create an account
• Place an order
• Complete a checkout as a guest
• Submit a contact form
• Communicate with us by email
• Browse or interact with our website
• Accept cookies on our website
- How We Use Your Information
We use your information to:
• Process and deliver orders
• Provide customer support
• Communicate regarding purchases or enquiries
• Improve website functionality and user experience
• Maintain customer accounts
• Comply with legal and regulatory obligations
• Monitor website performance and analytics
In future, we may also use your information for:
• Marketing communications and newsletters
• Subscription or membership services
• Additional payment or customer service integrations
You will always have the option to opt out of marketing communications.
- Payments
Currently, payments are processed via EFT / bank transfer.
In future, third-party payment processors may be integrated into the website. These providers may process personal and financial information in accordance with their own privacy policies and security standards.
We do not store sensitive banking or card information on our website.
- Shipping and Delivery
To fulfil orders, we may share necessary delivery information with courier and shipping service providers. This may include:
• Name
• Delivery address
• Contact number
• Order details relevant to delivery
- Cookies and Website Tracking
Our website uses cookies to ensure proper functionality and improve user experience.
These may include:
• WooCommerce cart and checkout cookies
• Login and session cookies
• Basic website functionality cookies
We also use Google Analytics to collect anonymous usage statistics and website performance information.
In future, additional third-party cookie management and tracking technologies may be implemented.
You may disable cookies in your browser settings, although some website features may not function correctly.
- Contact Forms
When you submit information through our contact forms powered by Contact Form 7, the information you provide is used solely to respond to your enquiry or provide customer support.
- Third-Party Services
Our website may make use of third-party services, including:
• Google Maps
• Website analytics providers
• Future payment gateways or marketing tools
These third parties may collect limited technical or usage information in accordance with their own privacy policies.
- Data Security
We take reasonable technical and organisational measures to protect your personal information against:
• Unauthorised access
• Loss or misuse
• Alteration or disclosure
However, no online system can be guaranteed completely secure.
- Your Rights Under POPIA
In accordance with POPIA, you have the right to:
• Request access to your personal information
• Request correction or completion of your information
• Request deletion of personal information where applicable
• Object to certain forms of processing
• Withdraw consent where processing is based on consent
To exercise these rights, please contact us at:
- Data Retention
We retain personal information only for as long as necessary to:
• Fulfil orders and services
• Comply with legal obligations
• Resolve disputes
• Maintain business records
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be published on this page with a revised effective date.